Customer Service Agent
Colombo, Sri Lanka
As our Customer Service Agent, you will be a part of our 24x7 team. You will be Axinom’s first point of contact with both our domestic and international customers working with highly talented and motivated professionals.
Job description
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Engage with website visitors by guiding them through the product portfolio and running tailored presentations for them
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Be the first point of contact for Website new business prospects and determine the next steps for each new prospect
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Demonstrate Axinom products and solutions, prices etc. and present their benefits to customers
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Persuade the customer by demonstrating how Axinom Mosaic meet their needs
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Work with the Sales team to make sure the client’s initial requirements/meeting done and followed up with
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Provide guidance about Axinom products or service requests
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Ask the right questions to understand the customer’s requirements better
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Handle support and incident requests from existing customers
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Work very closely with other teams to provide the best customer service
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Collaborate with team members to achieve better results
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Be responsible to hand over generated leads over to sales making sure the lead has been assigned and attended to
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Understanding unique use cases of visitors and tailoring presentations based on solutions we offer for the industry
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Work in non-regular hours in a 24/7h setup
Skill requirements
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Strong verbal communication skills and typing in English
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Higher education
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Experience in sales/customer service role, preferably in technology field
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Minimum 1+ years of experience in a B2B sales role in technology
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Good presentation skills, customer communication skills are must
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You enjoy the contact with customers and work reliably, independently and highly customer-orientated
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Fast learner with a strong skills in technology
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Commercially driven and goal-oriented
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You like working in an international team and appreciate exchanging ideas and knowledge with colleagues
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Being a team player is a must
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Professional Qualification in Sales or Marketing will be an added advantage
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Previous experience in Media or Transportation industries will be an added qualification
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Previous experience in online chat for sales is a plus
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Prepared to experience a 24/7 roster basis occupation to cater to the team’s needs.
What we offer
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An attractive salary and a shift allowance
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Performance-based Incentive
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Medical Insurance
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Trainings & professional development
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Employee benefits for transportation
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Food compensation for after hours
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Team events
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A dynamic & international team
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A friendly and pleasant working atmosphere in our open space office
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… and much more
Beneficial skills
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Higher education in IT/Sales
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You are proactive, disciplined and positive self-starter and team player with passion to continue to improve
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Prior experience in software product promotion/pre-sales/demonstrations
Axinom solves the evolving challenges in digital content and services management, processing, security, delivery, and deployment. Throughout the years, we have enabled some of the biggest media and transportation companies to build and serve scalable entertainment, connectivity, video platform and IoT solutions.
Our software powers the wireless seat-back In-Flight Entertainment (IFE) system in one of the largest US airlines, enables video streaming for millions of viewers worldwide.
We nurture depth of talent, and promote collaboration and initiative. We also put our values of versatility, passion, and innovation to practice. So apply today to be a part of our initiative to shape the future digital content and services.
If you’re interested in working in Colombo, Sri Lanka, send your application to jobs.lk@axinom.com or apply via LinkedIn.
